Sports / Mobile
These legal terms set out the rules that govern your use of sharkluck, including how we handle account access, transactions made through PESONet or Bank Transfer, and the content available in your region. Access to sharkluck depends on local law and is available only where permitted in your eligible region.
Our terms apply from the moment you create an account and continue across every session, every wager and every transaction you complete on the platform. By accessing sharkluck, you acknowledge that your use is subject to these terms and to the laws of your jurisdiction. We do not claim that access is lawful in every region — if you are uncertain whether use is permitted where you are, you carry the responsibility to verify this before proceeding. All account activity, including deposits processed via PESONet or Bank Transfer and any resulting wallet balance, is recorded and subject to our transaction policy. We retain these records as part of normal account management. Where a transaction is disputed, the record in your account history is the primary reference we use to assess the matter. Our policy is updated from time to time. The version in effect at the time of your account activity is the one that applies to that activity. When we revise the terms, the updated version is published here and takes effect immediately upon posting. Continuing to use the platform after a revision constitutes acceptance of the updated terms. If you disagree with a revision, the appropriate step is to stop using the platform and contact support to discuss your account.
Not every aspect of your experience with sharkluck falls under the same policy provisions. This section clarifies which areas are covered directly and which involve separate terms or third-party arrangements you should review independently.
Login credentials, account verification steps and session activity on sharkluck are covered fully by this policy. Any account restriction, suspension or closure action we take is governed by these terms and can be queried through our support channel.
Deposits and withdrawals processed through PESONet or Bank Transfer are covered under our transaction policy. The record shown in your account wallet after a completed transfer is the authoritative reference for that transaction. Disputes follow the process described in the rights section below.
Game content supplied by studios such as Pragmatic Play, CQ9 and Habanero is made available under licence arrangements between those providers and this platform. Our policy covers your access to that content; the game mechanics and prize structures are set by the individual provider.
Payment processors, e-wallet providers including GCash and Maya, and any external service you connect to your account operate under their own terms. Our policy does not extend to those services, and we are not responsible for decisions made by third-party providers.
You have clear, actionable rights under this policy that do not require legal expertise to exercise. If you believe account details held on your profile are incorrect — your registered email, linked payment method or contact number — you can correct these directly through the account settings page after login. Changes to payment details tied to Bank Transfer or PESONet may require identity confirmation; the exact steps are shown in the verification flow inside your account. Transaction records are available to you at any time by navigating to the history section of your account wallet. Each completed deposit or withdrawal entry shows the amount, method and status. If a record appears inaccurate, raise a query through our support channel with the transaction reference visible on that entry. We will review the record and respond through the same channel. For policy questions that are not resolved through account settings or transaction history, you can submit a written request to our support team. We aim to respond with a substantive answer, not a holding message.
Your full transaction history is accessible in the wallet section of your account after login. Each entry shows the payment method used — including Bank Transfer and PESONet — the amount and the current status of that transaction.
Personal details and linked payment information can be updated through account settings. Where verification is required — for example when changing a registered Bank Transfer account — the platform will display the required steps in the form.
If you have a question about how a specific part of this policy applies to your account or a transaction, contact our support team directly. Provide your account reference and the specific policy point you are asking about for a faster response.
Written requests for clarification on data handling, account retention or access rights can be submitted through the contact path shown in the support section below. We respond through the same channel you used to submit the request.
For questions about these legal terms, account status or policy application to your specific situation, use the contact paths below. Always include your account reference number and a clear description of the matter so we can locate the relevant record without delay.
The live chat option is accessible after login from any page on sharkluck. Use this for account-related policy questions where you need a direct response tied to your account record.
Written policy queries — including requests related to data handling, transaction disputes or account access decisions — can be sent to our support email. The address is displayed in your account dashboard under the help section.
The help centre on sharkluck covers common policy questions around account verification, payment methods including GCash and Maya, and transaction records. Check there first before raising a direct support request.
We handle account data with the intent of keeping your information accurate, accessible to you and retained only for the period required by our operational and legal obligations. This section describes the practical choices available to you in each of these areas.
Account data — including your registration details, session records and transaction history covering PESONet and Bank Transfer activity — is retained for the period required by applicable law and our internal policy. The retention period applicable to your account is stated in the full policy document, accessible from your account settings page.
sharkluck uses cookies to maintain your login session and record preferences you set while browsing the platform. You can review and adjust cookie settings through your browser. Disabling session cookies may affect your ability to stay logged in across page loads.
Account access is protected through your registered credentials. If you suspect unauthorised access to your account, change your password immediately through the account settings page and notify our support team. We will flag the account and investigate activity from the point you report the concern.
To request a correction to stored account data or to ask about data held under your profile, contact support through the email path shown in your account dashboard. Include your account reference and the specific data point you are asking about so we can locate and review the relevant record.
These are the policy questions we receive most often. If your question is not answered here, use the contact paths in the support section above.
Yes. These terms apply to your account regardless of the device or browser you use to access sharkluck. Mobile access, desktop access and any app-based access are all covered by the same policy. The terms do not change based on how you connect.
We retain a record of every deposit and withdrawal processed through your account, including those made via PESONet, Bank Transfer, GCash and Maya. Each entry includes the amount, the method used and the transaction status. You can view these records in the wallet history section of your account after login.
Yes. Navigate to the transaction entry in your account wallet history, note the reference number shown, and raise the dispute through live chat or the support email in your account dashboard. Provide the reference number and a clear description of what you believe is incorrect so we can review the record efficiently.
The updated policy is published on this page and takes effect immediately on posting. We recommend checking this page when you have a question about your account rights. Continuing to use the platform after a revision is treated as acceptance of the updated version under our policy.
Access to sharkluck depends on local law and is available only where permitted in your eligible region. We do not assert that access is lawful everywhere. It is your responsibility to confirm that use of the platform is permitted in your specific location before opening or continuing to use an account.
Log in to your account and navigate to account settings to update details directly where the option is available. For data corrections that require verification — such as changes to a registered Bank Transfer account — follow the verification steps shown in the form. For other requests, contact support by email with your account reference and the specific data point you want corrected.