Sports / Mobile
This page covers every money operation tied to your sharkluck account — from funding your wallet using GCash, Maya, GrabPay, PESONet or Bank Transfer, to pulling your balance back out and reading the transaction history your account keeps for you.
Your deposit starts the moment you open the Cashier tab — no separate app, no redirect to a third-party page. Choose GCash, Maya, GrabPay, PESONet or Bank Transfer from the method list shown there. Each option displays its own field set: for GCash and Maya you enter your registered mobile number and confirm the amount; for PESONet and Bank Transfer the screen shows the account details you send to. The amount you key in is what lands in your sharkluck wallet after the receiving bank or e-wallet confirms it.
Log in to your sharkluck account and tap Cashier. The deposit column is on the left side of the screen. All active methods for your account region are listed there automatically.
Pick GCash, Maya, GrabPay, PESONet or Bank Transfer. Each method shows its own input fields — mobile number for e-wallets, bank account details for PESONet and Bank Transfer. Enter the exact amount you want to add.
Review the summary screen and confirm. The page generates a reference number immediately. Copy or screenshot it before you leave — you will need it if the credit does not appear and you contact support.
Once the payment provider confirms receipt, the amount appears in your sharkluck wallet. Reload the balance row if it has not updated yet. The transaction also appears in your account history under the Records tab.
Withdrawals work from the same Cashier tab you use to deposit. The right column shows the withdrawal section and lists the methods available for your account. You can send funds back to GCash, Maya, or to a bank account via PESONet or Bank Transfer — the method you choose must match a wallet or account you have already verified under your sharkluck account name.
Log in and go to Cashier. The withdrawal section is on the right. Only methods tied to a verified wallet or bank account in your name will appear as active options.
Select GCash, Maya, PESONet or Bank Transfer. Key in the amount you want to move out. The screen shows the destination details pulled from your verified account — confirm these are correct before proceeding.
Depending on the amount and your current KYC status, the system may ask for a one-time confirmation step. Follow the on-screen instructions. This protects your account from unauthorised withdrawal requests.
After submitting, go to Records. Your withdrawal appears with a status label updated in real time. Save the transaction ID shown there in case you need to follow up with support.
Every deposit and withdrawal your account processes is logged under the Records tab with enough detail to reconcile it against your GCash, Maya or bank statement. The reference number that appears on the confirmation screen is the same string your payment provider stores on their end — use both together when a figure looks off. Status labels update as the transaction moves through the payment rail, so you are not waiting for a support agent to tell you where the money is.
Each transaction generates a unique reference number shown on the confirmation screen and stored in Records. This number matches the one your GCash, Maya or bank statement carries for the same transaction. Use it when you contact support about a specific credit or debit.
Records displays Pending, Processing or Completed for every transaction. Pending means the payment rail has received the instruction. Processing means the receiving end has it. Completed means the balance has moved. If a status does not advance, use the transaction ID to escalate.
The full history log under Records shows date, method, amount, direction and status for every transaction on your account. You can filter by date range or method to find a specific entry without scrolling through everything.
Screenshot the confirmation screen immediately after any deposit or withdrawal. That image carries the reference number, the amount and the timestamp — the three pieces of evidence that resolve most transaction queries without a back-and-forth with our support team.
Account verification is the step that moves your account from a basic access level to full deposit and withdrawal capabilities. The process asks for a government-issued ID and proof that the wallet or bank account you use belongs to you. Upload both documents through the Verification section in your account settings — the interface walks you through the accepted file types and size limits.
Go to Settings in your sharkluck account and find the Verification section. The page shows which documents you still need to submit and which are already approved.
A valid Philippine ID — passport, driver's licence, SSS, PhilHealth or UMID — is accepted. Make sure the photo, name and ID number are clearly readable in the upload. Blurry or cropped images will be sent back for resubmission.
Submit a screenshot or statement showing your name matches the GCash, Maya or bank account you registered for withdrawals. This one step prevents payout delays caused by name mismatches.
Your account Verification section shows the current review status. When it updates to Verified, your withdrawal limits reflect the change automatically — no need to contact support unless the status stays on Pending beyond the window shown on the page.
Every transaction you make goes through a set of account-level and platform-level checks designed to keep your balance where it belongs. From the moment you log in to the point your withdrawal lands in your GCash or bank account, the path is protected by session checks, identity matching and wallet ownership verification.
Always access your account through sharkluck. The platform runs session checks that log out inactive connections automatically. If you receive a login prompt you did not initiate, do not enter credentials — go directly to the known URL and change your password from there.
KYC document review ties your account to a real, verified identity. This means withdrawals can only go to a wallet or bank account in your name. The verification layer runs once during setup and again if your registered details change.
The GCash, Maya or bank account you register for payouts must match the name on your sharkluck account exactly. This ownership check runs on every withdrawal request and is the primary safeguard against misdirected funds.
Our support team is reachable through the Help link inside your account menu. For transaction disputes, have your reference number and the confirmation screenshot ready — those two items let the team locate and resolve the transaction without delays.
The Cashier tab in your sharkluck account lists all active payment methods for your registered region. Availability depends on local law and the eligible area linked to your account. GCash, Maya and GrabPay work as e-wallet deposits and withdrawals through the mobile number you register. PESONet and Bank Transfer cover direct bank-to-account moves where the bank details are shown on the Cashier screen.
Link your GCash mobile number in the Cashier section. Deposits and withdrawals use the same registered number. The confirmation screen shows the reference number to save.
Maya deposits and withdrawals go through your registered Maya account number. The Cashier screen shows the exact fields to fill — amount and account number are both required before confirmation.
GrabPay is available where your account region supports it. Select it in Cashier, enter the amount and follow the confirmation steps shown on screen. Availability depends on local law.
PESONet routes your deposit directly from your Philippine bank account. The Cashier screen shows the receiving account details. Use the reference number provided to match the transfer on your bank statement.
Direct Bank Transfer is listed alongside PESONet in Cashier for regions where it is active. Enter the bank details shown on screen and keep the transaction reference from your bank as your proof of transfer.
The questions below cover the banking situations we hear about most — from a deposit that has not credited yet to what documents the verification process needs. If your situation is not answered here, the support link inside your account menu connects you to our team directly. Have your reference number and account details ready before you reach out.
Check the status label in your Records tab first. If it shows Pending, the payment rail is still processing. If it has not moved after the window shown on your confirmation screen, copy the reference number from that screen and contact support through the Help link in your account menu.
Withdrawals go to GCash, Maya, GrabPay, PESONet or Bank Transfer — whichever methods are active for your account region and have a verified wallet or bank account linked in your name. The Cashier withdrawal column shows only the options currently available to your account.
Withdrawals require a completed KYC verification and at least one verified payout method in your name. Go to the Verification section in Settings to check which step is outstanding. Once all documents are approved, the withdrawal column activates automatically.
A valid Philippine government-issued ID — passport, driver's licence, SSS, PhilHealth or UMID — plus a screenshot or statement showing your name on the GCash, Maya or bank account you plan to use for withdrawals. Upload both through the Verification section in Settings.
Minimum amounts are shown directly on the Cashier deposit screen for each method when you select it. We do not publish a fixed floor here because the amount may vary by method and account region — check the field label on screen before you confirm the transaction.
Every transaction in your Records tab carries a reference number that matches the one your Maya account or bank statement stores for the same transfer. Compare the reference number, amount and date across both records. If the amounts differ, contact support with both references ready.