Sports / Mobile
These terms set out the rules that apply when you access sharkluck, from account registration and wallet transactions to game participation and support requests. Read them before you open an account — they define what we commit to and what we ask of you.
By registering and accessing sharkluck, you confirm that you have read and accepted these terms in full. Access is permitted only where local law allows it. We do not determine your eligibility — that is governed by the laws of your region, and it is your responsibility to verify before you proceed. These terms apply to every action taken through your account: placing bets, initiating a PESONet transfer, sending a Bank Transfer withdrawal request, updating your account details, or contacting support. Any transaction you initiate is subject to the rules described here and to the limits displayed in your account at the time of the transaction. We may update these terms when platform or regulatory requirements change. When that happens, the revised version will be published here and your continued use of the account constitutes acceptance. If you do not agree to a revision, the correct step is to stop using the account and contact support to close it. We do not retroactively apply new terms to transactions already completed before a revision date.
Not every aspect of your experience on sharkluck falls under the same set of rules. These terms directly govern your account, your transactions and the content we publish. Third-party services — including payment networks and game content studios — operate under their own separate terms, which we do not control.
Your login credentials, account registration details, and session activity are covered fully by these terms. You are responsible for keeping your credentials secure. Any activity under your account is treated as authorised by you until you report otherwise to support.
Every deposit and withdrawal processed through your account — including those routed via PESONet or Bank Transfer — is subject to the transaction rules here. Limits and verification steps shown in your account at the time of the request govern that specific transaction.
Game availability, odds displayed in the sportsbook, and any account dashboard information we publish are covered by these terms. We keep published content accurate to the current state of the platform, but we do not warrant that third-party data feeds are error-free.
Payment networks, game studios, and external identity verification services operate under their own terms. We are not liable for delays, errors or changes on those networks. Your use of GCash, Maya or GrabPay is also governed by those providers' own agreements.
These terms are not one-sided — they also describe what you can do. You have the right to review your transaction history, correct inaccurate account details, raise questions about any decision made on your account, and request support through our published channels. The steps below show where each of these actions begins. Transaction records are available in your account dashboard after login. Each entry shows the transaction type, the amount, the date, and the current status. If a Bank Transfer or PESONet entry shows an unexpected status, note the transaction reference number before contacting support — it speeds up the resolution. You can update your account profile details directly in the account settings section; some fields require identity verification before changes take effect, and the instructions for that process are shown in-page.
Log in and open the transaction history section of your account dashboard. Every deposit, withdrawal and adjustment is listed with its reference number and status. Download or screenshot the record if you need it for a query.
Account profile fields — name, contact details, linked wallet — can be updated from account settings. Fields tied to identity verification display an in-page prompt explaining which documents are needed and how to submit them.
If you disagree with a transaction outcome or account decision, contact support with the relevant transaction reference. We review each query against the transaction log and respond through the same channel you used to reach us.
You can request account closure at any time by contacting support directly. We will confirm the request, process any remaining eligible balance per the withdrawal rules in effect, and close the account once the process is complete.
Questions about these terms — whether about a specific clause, a transaction dispute or an account closure request — should be directed through the channels below. We aim to respond to all policy-related queries through the same channel you use to contact us.
Open the chat widget from any page while logged in. For terms-related queries, include your account username and the specific clause or transaction reference you are asking about. Chat responses are provided during staffed hours shown in the chat window.
Send policy or account queries to our support email address listed in the Contact section of your account dashboard. Include your registered email address and transaction reference number so we can locate your account record without delay.
Logged-in messaging through the account dashboard creates a permanent record of your query and our response. This is the recommended channel for formal disputes or requests that may require a written record, such as account closure or transaction correction.
These terms are backed by the practices we apply daily to account security, data handling and policy transparency. When you send us a query, we match it against the transaction log tied to your account — we do not act on requests without that verification step.
We collect and retain only the account data needed to operate your account, process transactions and respond to support queries. Retention periods are set by applicable local law and our internal data policies. You can request a summary of data we hold by contacting support.
We use session and preference cookies to keep you logged in and to remember your account settings across visits. You can manage cookie preferences through your browser settings, though disabling session cookies will prevent login from working correctly.
Access to your account is protected by your login credentials. We do not ask for your password through chat, email or any other channel. If you receive a message claiming to be from us and asking for login credentials, treat it as unauthorised and report it to support.
When terms are revised, the updated version is published on this page with the effective date noted at the top. We do not notify individually for minor wording corrections, but material changes that affect account rights will be flagged in your account dashboard after login.
These questions cover the scenarios most commonly raised about how these terms apply to accounts, transactions and policy changes on sharkluck.
Yes. These terms apply to all access methods — desktop browser, mobile browser, or any app interface we provide. The rules covering your account, transactions and support rights are the same regardless of how you connect to your account.
Check the transaction history in your account dashboard first — the entry may show a pending status. If nothing appears after the time shown in the transfer instructions, contact support with the PESONet reference number from your bank. We match it against the incoming payment record on our end.
These terms hold you responsible for all activity under your account credentials. If you access your account from a shared device, log out fully after each session. We treat any activity performed while logged in under your credentials as authorised by you.
The current version is always published on this page. Material changes that affect your account rights are flagged in your account dashboard after login. Continued use of your account after the effective date shown at the top of this page constitutes acceptance of the revised terms.
The transaction rules in these terms cover Bank Transfer withdrawals. The specific limits, verification steps and processing instructions for each withdrawal method are shown in your account at the time you initiate the request — those in-account details form part of the applicable terms for that transaction.
Contact support through live chat, email or the account dashboard messaging system. State that you are requesting account closure. We will confirm the request, apply the withdrawal process to any eligible remaining balance, and complete the closure once those steps are done.