Sports / Mobile
This policy explains what information sharkluck collects when you access our platform, how we use it, and what choices you have over your own records. Everything here applies to account holders in the Philippines and other eligible regions where access is permitted under local law.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you choose. When you make a deposit or withdrawal through GCash, Bank Transfer, Maya, or PESONet, we retain the transaction record associated with that action: the channel used, the amount, the timestamp, and the status. We do not store full payment credentials on our servers; those are processed through the respective payment rail's own secure environment. We also collect usage data — pages visited, session duration, device type — to keep the platform running correctly and to resolve account issues when you contact support. Location data is collected only at the level your browser or device permits and is used solely for eligibility checks required under local law. We do not sell your personal data to third parties. Where we share data with service partners — such as payment processors or platform infrastructure providers — those partners are contractually required to handle it only for the stated purpose. This policy is governed by applicable Philippine data protection law, and your rights under it are described in the sections that follow. Availability of this service depends on local law and is accessible only in eligible regions.
When you fund your account via GCash, the transaction reference and status are logged in your account wallet history. We do not store your GCash PIN or linked mobile number beyond what the GCash payment flow passes to us as a transaction confirmation.
Bank Transfer and PESONet deposits generate a reference number that appears in your transaction records. We retain this for account reconciliation and dispute resolution. Your full bank account number is not stored on our platform after the transfer is confirmed.
Maya and InstaPay payments follow the same record-keeping approach: transaction ID, channel, amount and timestamp are logged to your account. This record is visible in your transaction history after you log in.
This policy applies specifically to data collected through sharkluck's platform — account registration, wallet activity, session records, and communications with our support team. It does not extend to third-party services you access through links on our platform, nor does it govern how payment processors such as GCash or your bank handle your data on their own systems. Each of those providers operates under its own privacy terms. Understanding the boundary helps you know who to contact if a question arises about a specific data type.
Login timestamps, device identifiers, and session activity recorded when you access your sharkluck account fall within this policy. We use this data to detect unusual access patterns and to restore account access if you contact support.
Deposit and withdrawal records linked to your account — including the payment channel, amount and status — are covered here. These records are retained for the period required under applicable financial and data protection rules.
Pages you visit, game sections you open, and features you interact with generate usage data we collect to improve the platform. This data is aggregated and reviewed at account or session level, not shared in identifiable form.
Payment processors, game content providers, and any external links on this platform operate under their own privacy terms. Once you leave our platform or complete a payment through a third-party rail, that provider's policy governs that portion of your data.
Philippine data protection law gives you concrete rights over the personal information we hold about you. You can request a copy of the data associated with your account — including transaction history, login records, and the registration details you submitted. If any of that information is incorrect or outdated, you can ask us to correct it; the fastest route is updating it directly through the account settings page after you log in, but for fields you cannot edit yourself, a written request to our support team will be processed. You can also ask us to clarify how a specific data type is being used, or request that we stop using it for a stated purpose if applicable law supports that request. We will respond to data requests within the period required by applicable rules. If you have a concern that we have not resolved, you may escalate it to the relevant data protection authority in your jurisdiction. Access to these rights is available to account holders in eligible regions where local law permits.
Log in and go to your account dashboard to see your transaction history, session log and registered details. If you need a formal data export, submit a request through our support channel and we will prepare it.
Basic profile fields can be updated directly in account settings. For identity-linked fields that require verification — such as the name on your account — contact support with the correction and the supporting document.
If you want to know exactly what we hold about you, why we hold it, or how long we keep it, send the question to our support team. We will identify the relevant data category and give you a clear answer.
Where applicable law gives you the right to restrict or object to a specific use of your data, submit that request in writing. We will review it against our legal basis for that processing activity and respond accordingly.
If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information has been handled, use the contact paths below. For account-specific matters — such as a transaction record you do not recognise or a login you did not initiate — always include your account username and the date of the event so we can locate the relevant record quickly.
Open the support chat from the account page after logging in. Select the privacy or account enquiry category and describe your request. Chat is the quickest route for account-level data questions.
Send a written data request or policy concern to our support email address listed on the contact page. Include your account username and a clear description of the data or issue involved so we can route it correctly.
Some data corrections — display name, contact email, notification preferences — can be handled directly inside account settings without contacting support. Log in and check the settings page first before raising a formal request.
We apply security controls at the account, session and data-storage level to keep your information from being accessed without authorisation. Account credentials are stored in hashed form; plain-text passwords are never retained. Session tokens expire after a defined period of inactivity, and any login from an unrecognised device triggers a verification step before access is granted. Cookies used on the platform are limited to session management and performance measurement; we do not use tracking cookies for cross-site advertising. Your data is retained for the period required by applicable financial and data protection regulations and is then either deleted or anonymised. We review these practices when the applicable rules change. Where a change to this policy affects how we use your data in a material way, we will notify you through the contact detail on your account before the change takes effect.
Passwords are stored as one-way hashes. Session tokens expire on inactivity. An unrecognised device triggers a verification check before your account opens. These controls apply to every account regardless of the payment method you use.
We use cookies only for session continuity and platform performance measurement. No cross-site advertising trackers are placed on your browser through our platform. You can review cookie settings in your browser at any time.
Account and transaction records are kept for the period required under applicable Philippine data protection and financial regulations. After that period, data is deleted or anonymised. The specific retention schedule is available on request.
When this policy changes in a way that materially affects your data, we notify you via the contact detail registered to your account before the change takes effect. The current version is always available on this page.
These questions cover what our privacy policy means in practical terms for your account — from what data we hold to how you can request changes or raise a concern. If your question is not answered here, use the support contact paths listed above.
We collect the registration details you submit — name, contact information, and login credentials — along with session data, device type, and the transaction records generated when you deposit or withdraw through channels like GCash, Bank Transfer, Maya, or PESONet. We do not collect payment credentials beyond what is passed back as a transaction confirmation from the payment rail.
Yes. Log in and open your account dashboard to view your transaction history and registered profile details. For a complete data export covering session records and other stored information, submit a written request through the support chat or email channel. We will prepare and send the export within the period required by applicable rules.
Basic fields like your contact email or notification preferences can be updated directly in account settings after you log in. For identity-linked details that cannot be self-edited — such as the name tied to your account — contact support with the correction and the relevant supporting document. We will process it once the document is verified.
We share data only with service partners that are necessary to operate the platform — payment processors and infrastructure providers. Each partner is contractually required to use your data only for the purpose it was shared. We do not sell personal data. Third-party payment rails like GCash and your bank operate under their own privacy terms.
Records are retained for the period required under applicable Philippine data protection and financial regulations. After that period, data is either deleted or anonymised. If you want the specific retention period that applies to a particular data type, contact our support team and we will provide the relevant detail in writing.
Log in and check your transaction history in the account dashboard first — the record will show the payment channel, amount, timestamp and status. If it still does not match an action you took, contact support through the chat channel and include your account username and the date of the transaction so we can investigate the record directly.
Send your concern to our support team via the chat or email channel listed on the contact page. Include your account username and a clear description of the issue. If we are unable to resolve it to your satisfaction, you may escalate the matter to the relevant data protection authority in your jurisdiction under applicable Philippine law.